IT and Design of Work

1. Why might a worker resist the implementation of a new technology? Give some examples to support the idea.

Answer: When the new technology comes to implement the workers routine work, many of the staff will resist. The new IT technology may lower morale and job satisfaction, with employees feeling they are just "pushing buttons". For example, the manager put a pinhole camera in the workshop to manage the workers. This would make the workers unhappy, because they think when they are working, at the same time someone is surveillancing. And the worker also think they have the pravacy even if they at working, the pinhole camera also violate their privacy. Another example is that a truck delivery comany put a GPS system in every truck to control the location of each driver, and if the driver go other place that no-related to the worker, the company would give punishment to that driver. In doing this way, the company can manage the work routine better, but the drivers would not happy with this action. They will think that there are eyes look at he/she, and they will feel angry.


Using technology to manage workers will reduce the enthusiasm when the staff do the job. They think they just like the roborts when they under the surveillance. If the dissatisfaction increased, it will give a big impact on the company itself.

2. What are some of the possible consequences of asking a worker to use a computer or similar device in his or her job? Critically discuss this.

Answer: There are do have some possible consequences of asking a worker to use a computer or similar device in his or her job. The most possible one is that the worker is new to the company and the manager said that they need to use the computer to manager his worker, and see if he can do well and stay in the company after the pre-use. In situation, the worker would agree this way of managing, because it related to his future development.

Another possible sitauation that the worker agree to use a computer in his job is that they are in the trainning phase before they really work in the company. The trainning of employees is very important for the company and the manager will always ask the employees work under the electronic device, which is a easy way to manage their trainning process. Thus, the employees may agree to work with a computer device.


3. How can IT alter an individual’s work? How can a manager insure that the impact is positive rather than negative?

Answer: IT change the employee's work from traditional way to a new eara. In past, all the tasks done by the worker, by using IT, the most tasks are done by the computer. The communication among the workers is also changed intoo electronic ways. IT enable various electronic approached done by the computer, and the worker did less tasks than traditional.

For the managers. they must cme out ways that make the employees accept worker under the computer device, they must ensure that the impact is postive rather than negative. For example, in the evaluation stage, the manager can find those who are very hard in the work process, and give a rewards in the last of month. In this way, the worker's enthusiasm can be increase by the rewards.